Support Requests

What is Genyxo AI?

Genyxo AI is a platform that combines the best neural networks in a single interface...

Is my data safe?

We transmit your prompts to neural networks via secure corporate API channels. According to our agreements, your data is not used to train global models. However, we still recommend that you do not enter your passwords or bank card information in the chat.

How do Credits work?

You purchase a package of credits that are spent on each message. The amount spent depends on two factors: the chosen model and the length of the conversation..

How much does one message cost?

Different models cost differently:
• GPT-4o / Claude 3 Opus: High cost (smart models).
• GPT-3.5 / Gemini Flash: Low cost (fast models).
The exact price is displayed next to the model selection.

Do credits burn out?

No! Purchased credit packages remain on your balance forever until you spend them. You can return to them even after a year.

What to do if you run out of credit?

The chat will be paused. You need to click the "Top Up" button in the menu to purchase a new package.

What is the difference between the models?

GPT-4 is better suited for logic and code. Gemini works great with large texts. Sora generates video.

Why is the chat not responding?

Check your internet connection or refresh the page. If the issue persists, click the "Report a Bug" button below.